Computer User Support Specialist for AI Model Training Job at SaidGig, United States

  • SaidGig
  • United States

Job Description

Role Overview

Apply advanced IT support expertise to help improve next-generation AI systems through detailed, real-world technical input. This remote contract role focuses on diagnosing user technology issues, documenting effective solutions, and sharing insights that strengthen support workflows and AI training data.

Key Responsibilities

  • Diagnose and resolve routine and complex hardware, software, and networking issues using industry best practices.
  • Provide operating system support for Windows, macOS, and Linux, including network connectivity troubleshooting involving TCP/IP, VPNs, and DNS.
  • Record troubleshooting steps, resolutions, and user interactions clearly in a ticket management system.
  • Contribute process insights that improve future support workflows and technical training data quality.
  • Collaborate asynchronously and explain technical concepts effectively in written and verbal communication.
  • Identify recurring support patterns and recommend process improvements to the project team.

Qualifications

  • At least 3 years of demonstrated Tier 2 or Tier 3 IT support experience.
  • Experience diagnosing and resolving hardware and software issues across a range of platforms.
  • Strong knowledge of networking concepts, including TCP/IP, VPN, and DNS troubleshooting.
  • Proficiency with ticket management systems and thorough documentation practices.
  • Excellent written and verbal communication skills, including the ability to provide user-friendly explanations.
  • Ability to work independently, prioritize tasks, and provide high-quality technical input.
  • CompTIA A+, Network+, or ITIL certifications are beneficial.

Work Terms

  • Remote contract engagement.
  • No prior AI experience is required.

Compensation

$30 to $55 per hour.

Application Process

Submit an application through the designated application flow. Continuing with an application indicates acknowledgment of the applicable candidate terms and privacy policy.

Job Tags

Hourly pay, Contract work, Remote work

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